Error message: SAVE_ITEM_SERVER_ERROR

1

Hi,

So far I am enjoying the extension. However, I keep receiving an error message. Which, is stated in the title. Also, I attached a screenshot as well. Does anyone have an idea of what might be causing this?

Thanks,
Petey

image

2

I am no longer paying for this extension due to so many errors, seems like it could be a good project. Let me know if you guys ever fix it and I would be interested in paying again.

Thanks

3

Hey Petey, I’m sorry for the experience you had.
Could you share with us the errors you are mentioning about ? This way we could fix them for futur users.
Thanks !

4

Hi Kirian,

I keep getting this error: [SAVE_ITEM_SERVER_ERROR]. The subtitles are in Hebrew, and when I click on a word to change its color/save it, I get an error communicating with the server. Some words would save, others never will. It is very finicky.

Things I have tried:

Disabling all extensions, except LR, still no success, tried different browsers, still the same issue. Tried different computers, still the same issues.

Thanks
Petey

5

Hi, the issue was that certain types of words (compound) don’t get accepted as a saved item, only for Hebrew and a couple more languages. We didn’t have that many users for these languages so we didn’t notice the issue sooner. It is fixed now, you shouldn’t see these errors again.

3 Likes
6

Wow, that was quick, thanks, I will check it out!

1 Like
7

So far so good, thanks again, I already signed back up!