Network error - please check your WiFi connection. We couldn't load the playlist information

media fuction
Network error - please check your WiFi connection. We couldn’t load the playlist information

this problem accured almost everyday
where is the engineer? we pay for your service ,but almost error every day?

If you don’t prioritize product and service quality—and this isn’t a category with high technical barriers—you will very quickly and easily lose all the users you’ve worked so hard to accumulate.

3 Likes

Hi @Cliff_Kong!
We are working hard to fix this issue. At the moment, the problem is related to our NLP machines, and our team is actively working on a solution.

Thank you very much for your patience, we appreciate it. :raised_hands: