Hello,
I purchased the Pro version of Language Reactor yesterday, but the paid subtitle features only worked on the day of purchase. Since today, I have not been able to use the subtitles at all.
All day, I have continuously received the following error message:
“Problem fetching ASR subs. Network error.”
I have already tried restarting my browser and changing my Wi-Fi connection, but the same error continues to occur. Since the service worked normally on the day I purchased the Pro subscription, I am concerned that there may be a problem with my subscription or your service.
Could you please check whether my Pro subscription is properly activated and explain why I cannot use the paid subtitle features?
If this problem continues and the service remains unusable, would I be eligible for a refund?
Thank you for your help. I look forward to your response.