Extension doesn't work on youtube

Bug
1

I’m browsing Youtube from the Netherlands. I followed all the steps in the FAQ to make the extension work, but it doesn’t. I only intend to use it in Youtube, and also translate some articles (which the extension does, thankfully, by right clicking text on any site)

That’s one of the videos I tried to use this extension with https://www.youtube.com/watch?v=KAalSYSzmxI, I need translation from Japanese to english.

But the extension button doesn’t appear anywhere in Youtube UI anyway. Please help, don’t want to wase two weeks of trial version

2

Hello @debbypie
Thank you for your inquiry.
What browser are you using? Are you using the extension on your desktop?
If so, please tell us if you see the LR switch in the video player—it should be colored, which means it is active.
If it is gray, click on it to enable it.
And do you see the “Translate” and “Find video with subtitles” buttons to the right of the YouTube search field?

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3

Using Google Chrome, on desktop, windows 10
I don’t see any sign of LR extension in youtube at all. No icons, grayed out or not.
I do not see Translate or Find video with subtitles either

4

My free trial is coming to an end, could you please let me know about my issue? Otherwise, I’m not sure if I’m convinced enough to buy this product, unfortunately

5

@debbypie are you sure you added the extension?
Do you see it in your extensions? (the puzzle button next to the search bar)

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6

same forme, extension doesnt work anymore on youtube. chrome 143.0.7499.170, YT premium, osx.

7

Hello @Albin_Rangefelt,
Please describe the issue in more detail.
What exactly is not working? Is the extension not visible on YouTube, or is saving words/subtitles not working?
Because I am unable to reproduce the issue.
Our extension only works on videos that have subtitles (the subtitle icon should be displayed in the video—see the screenshot below).

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8

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testing now on windows, plugin is visible but translations fail to load with error “Failed to fetch translations. Wait and try again”.

and i thought the plugin was supposed to work without subtitles using ASR? or is that only on netflix? (i have the paid version)

9

“we’re having server issues. Unable to load data. Please try again later.”
Please fix. This has been going on off and on for a while. I am a pro subscriber.

4 Likes
10

@Albin_Rangefelt
It seems that this has already been fixed. It works for me. Try reselecting the language in the extension settings (see screenshot) or reinstalling the extension

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11

Unfortunately, it didn’t work. I reinstalled the extension, changed the languages, but everything is the same… Maybe it happens because of vpn, that I have to use for YouTube. But it used to work with vpns without any problem…

12

Hello @Andrey_Y
Yes, this may be due to the VPN. If possible, try using a different VPN

13

Just switched to an alternative - Trancy. It looks very interesting, but it’s not free if you want to use more developed AI models.