I am writing to inform you that I have not accessed or used your service for several months. Despite this, recurring subscription charges have continuously been deducted from my credit card each month.
I hereby request an immediate cancellation of my subscription, together with a full refund of all subscription fees charged to my account in the past few months. I have already contacted my credit card issuer to dispute these payments, yet they were unable to offer any assistance.
Please address and resolve this matter without delay.
This email account is the one linked to my subscription.
The credit card number is 4895920921153895, and the issuing bank is China Construction Bank.
Hello @Jiahui_Yu, please send your request to the languagelearningextension@gmail.com and indicate your account email address
Thanks!
我已经发你们发邮件了，还没收到回复，我现在完全不知道怎么回事，为此我还冻结了我的信用卡，不然会继续付钱。