ABOUT VIDEO FILE UPDATE

Request
1

My name is Gatu
First of all, thank you for the new update on the video player, it’s really useful and the automatic subtitle generation is a great feature. :pray:

I just wanted to let you know that while everything works fine on PC, I noticed that on Apple devices (iPhone/iPad) the app is giving an error when trying to play video files. Previously, I was able to convert .mkv files into .mp4 and watch them without a problem, but now even .mp4 is not working properly on Apple.

If possible, could you please look into this issue? It would be really helpful for users like me who mainly use Apple devices. @David_Wilkinson

Thanks a lot in advance for your support!

Best regards,

2

Thanks for the report, we are checking it.

3

Hello @Gatu_NARAS
I am currently trying to reproduce the error you described.
Could you help me?
What error do you get when you try to play .mp4 video?
Maybe this one?
ASR failed: No transcription segments in optimized ASR result