Duplicate annual payment – request to extend Pro membership by two years

I don’t know how to do

I purchased a one-year Pro membership. Because your checkout page appeared to freeze and did not confirm the transaction, I thought the payment had failed and tried again. As a result, a second one-year membership was charged to the same account.

Could you please consolidate the two identical payments by extending my Pro membership for a total of 05/08/2027 or advise on another solution you prefer?

I am sure I checked on all the tabs of the documentation that can be found here : Language Reactor.

Thanks for your help :slight_smile:

Hello @yanxiaaa,
Thanks for your message. Could you please send the details of your issue to our support email: languagelearningextension@gmail.com?