I can propose some possible problems why it’s going like this. The Anki software may not be compatible with the operating system or device being used by the user, causing the export feature to fail. Or also it can be by reason of Anki plugin issue: If the user is using a plugin or add-on with Anki, it could be interfering with the human translation export feature.
All the best, Edward, manager WorkTime more
Thanks for your reply.
But I checked the exported file. It only includes the machine translation data, Even though I selected the “human translation” option before. So it’s already failing before it’s imported to Anki.
I think this is a bug that can be solved quickly. But no admin to respond. This affected me to use Anki for learning.