Payment Issue

Bug
1

I stopped my subscription back in february and now I want to continue it. I didnt cancel the subscription back in Feb, I just decided to not load the credit. I just loaded it now in hope that it would resolve itself but I still get the notification that I need to update my payment method. Tried clicking the button but it just directed me to Paddle support and I can’t click on the support button.

Thanks

Netflix - Indonesia

2

Hello @Bianca_Zain,
please send your request to languagelearningextension@gmail.com and indicate your account email address to resolve this issue more quickly. I’ll also try to figure out what the problem might be. Thanks! :slightly_smiling_face: