Can’t buy plan upgrade — Pro Plan Membership

Hello, I’ve recently tried to buy premium of language reactor, but it can’t seem to work. I’ve tried 3 times from 2 cards, both of them didn’t work. There was a message saying that there was a problem with my bank and then appeared the following message. Can you please help me with that?

Hi @Julie_Talipova,

I highly recommend you email LR with this problem. They may be able to respond more quickly than through the forum for this, especially since it’s preventing you from upgrading:

languagelearningextension [at] gmail [dot] com

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I hope they resolve this quickly for you!

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Thank you, emailed them

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Hello again, I wanted to ask one thing. I emailed them already 2 days ago and still got no response. Do you know how long does it take them to answer?
Thanks again

It varies. It takes time. I just know they monitor the email a bit more than respond to forum posts.

With most email correspondence for any person these days, the standard is a week, but you could always reply to the email in a day, then reply again in a week if you haven’t heard anything.

For emails, I usually do (after emailing initially):

  • 3 day check-in
  • 1 week check-in
  • 2 week check-in

P. S. They’re a small team (only a handful of them).

Thank you for your response, it was very helpful. I´ll take it into consideration. And I didn´t know they have a small team, so now it all makes sense

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Hey Julie,
I responded via email now. Sorry for the late reply