Pressing the down arrow will repeat the subtitle but it also decreases the volume of the audio. This was fixed a couple of days ago, but after fixing the subtitles not loading issue the down arrow stopped working as a repeat only option.
In short, the down arrow repeats but it also lowers the volume. If I keep hitting the down arrow the volume will go to ZERO.
Mac Monterey, Chrome, Netflix, USA.
Hello @Kimberly_Norton, thank you for your request!
To use the arrow keys to navigate subtitles, you need to enable the “Use arrow keys for subtitle navigation” option in the settings - after that, the arrow keys will function as the A, S, and D keys. If this feature is disabled, the arrow keys will function as they do by default on Netflix, meaning they’ll adjust the volume and skip the video forward or backward by ±10 seconds.
I have that option turned on and the down arrow key still lowers the volume. The left and right arrows work correctly. Thanks for responding.
It’s working now. Thank you so much.
The down arrow is lowering the volume again. Yesterday it was working fine but today it started back to not working. I have the “Use arrow keys for subtitle navigation” set to ON. The left/right arrow keys function correctly. The up arrow key will increase the volume but it also moves me to the next subtitle.
Show title: Secrets of the Neanderthal.
Show platform: Netflix.
Location: USA.
Computer: Mac Monterey.
Browser: Google Chrome.
@Kimberly_Norton thank you for sharing these details. Actually, I can’t reproduce this issue when the “Use arrow keys for subtitle navigation” feature is enabled. Try clearing your browser cache; there might be a conflict between Netflix and your Language Reactor settings.
We’ll look into what might be on our end. Thank you for your request!
