Only one set of subtitles showing up

I just started using LLN and when im watching netflix i cant seem to figure out how to get both subtitles to show up. I am an English speaker learning Japanese, and my LLN is only showing english.

I can see the translations when I hover over the words, but i see in other peoples screen captures that they usually exist side by side

Im watching Your Lie In April and Im in the USA if that is relevant information

Thanks in advance

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Me too! I suppose it’s a Bug…

What? I have the opposite issue where I can’t even get rid of the English. What are your settings?