Paid for Pro membership, but can't access to the features!

I am not sure where to go to solve the issue, so I am using the forum. After my free trial, I decided to pay for the Pro membership. I already paid and got the receipt confirmation… but for some reason I can’t access any of the Pro features. It’s as if I have not subscribed (free mode access), but then when i click in my account info it says my Pro Mode subscription is active (??)

If anyone knows how to solve the issue please help me AAA. I don’t want a refund, I just want to actually be able to use the Pro Mode I’m paying for

@Andreia_Costa please send your email address to which your PRO account is connected to languagelearningextension@gmail.com