[Pro Account] Bug Report: Saved Phrase Audio Playback Failure

Bug
1

Video : Kunfu panda on Nexflix
Country : Korea
Language : English
Ps. I have already done logout and log in.

Dear Support Team,

I am writing to report a recurring issue with audio playback on my Pro account.

Here are the details of the problem:

  • Account Type: Pro Subscriber

  • Primary Issue: Clicking the play button for saved phrases does not produce any audio.

  • What is working:

    • The Netflix button works normally.
    • Clicking individual words within a sentence still plays the word audio correctly.

  • Trigger / Pattern: This happens repeatedly for a month. It usually stops working after I click the saved phrase play button multiple times in a short period.

  • Platform: The issue occurs intermittently on both the mobile app and the web browser.

  • Current Status: The audio is currently not working on the mobile app.

Could you please look into this bug and advise on a fix?

Thank you,

2

Hi @mjk010537! Thank you for your detailed report. Could you please specify in which section you’re seeing the issue? Is it in the “Saved Phrases” section or the ‘Dictionary’ section in the “Example: Saved Phrases” block? I’ve attached a screenshot below for clarity.
Please let us know which mobile device and browser you’re using.

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