Save words and phrases

How to ?
1

I’m studying English.

I’ve been having some issues with the “Save words and phrases” functionality, even though I’m a paying customer. Could you help me out?

I am sure I checked on all the tabs of the documentation that can be found here : Language Reactor.

Thanks for your help :slight_smile:

2

@Flavio_Wittlin What’s the issue?

3

Hi Angelina,

I was a paying customer until a couple of days ago.
Nevertheless, the LR wasn’t working for more than 10 days.
I asked for aid, but it was in vain.
So, I deleted my LR account.
Two or three days later, the app would work again.
Hmm, can I trust that LR will work fine from now on?

5

Sorry you had trouble, we had a technical problem when the website was offline for a few days, this should hopefully never happen again. If you want to be extra safe, can export saved items to e.g. Anki or a spreadsheet once in a month. We can also send a refund, just send your email address in a PM.

6

Thank you very much.
No problem.
You don’t have to refund me. After your explanation, I want to restore my account and I’ll do it in a few days.

Greetings