Since yesterday, I’ve been experiencing an issue with korean subtitles on YouTube and Netflix. The message “Problem fetching subs. Wait and try again.” appears on every video and words are not being translated into my language (brazilian portuguese), and the AI Assistant is also not working.
I´ve already tried reinstalling the extension, testing it on different devices and clearing my browser’s cache and history.
None of these steps solved the problem.
Do you have an estimate of when this bug will be fixed?
Hello @cibele.b, thank you for your message!
Could you please let me know which browser you’re using?
And could you please provide a link to where this problem is occurring, as I’m unable to reproduce it in order to fix the issue, if it exists. Thank you!
The issue occurs when I click on a word to view its translation. Strange characters appear, the AI feature doesn’t work, and in many cases the screen turns black after I click on a word.
I tested it on 2 computers and the issue is exactly the same on both devices. I also tested other languages, and the problem still persists.
In the last screenshot, you’ll notice a message saying that the app is a copycat. However, it was downloaded directly from the official Language Reactor website: https://www.languagereactor.com/.
I checked the Chrome DevTools and found that the extension is authenticated (haveAuth: true), but there is a failed request with HTTP 403: api-cdn-plus.dioco.io/base_lexa_getLexaPrompts
Hello @cibele.b, Thank you for your detailed report.
We’ve checked the issue on our side, and everything appears to be working correctly - even with the same video you mentioned. Since reinstalling and clearing cache didn’t help, the problem is most likely not with the extension itself.
A possible cause is conflicts with other extensions—try disabling ad blockers, VPNs, or other similar tools.
Try to create a new account (the first 2 weeks come with a free PRO subscription) and see how the translation behaves in this case. The issue may be related to your current account. This will help us identify the problem more quickly and fix it, if possible on our end.
Please give me the result.
