Why is audio missing in File feature?

Audio is not working in the File feature of the app. It has been in this way for three days. The video is fine; the subtitle is fine; just no audio and I’m even using videos that had a sound before, so it’s not the file’s fault.

Hello @HAMID_ALGHURABI, thank you for your message. We are already working on fixing this as soon as possible. :raised_hands:
Is this not working for you on your desktop or mobile device?

1 Like

Thank you for the reply. I tested the same MP4 file on both desktop and Android, and the audio worked correctly on desktop but produced no sound on Android. Additionally, files that previously played with audio on Android are now silent as well. The issue appears to be affecting Android playback broadly, not just a single file.

@HAMID_ALGHURABI Thank you for giving us the details. We’re currently working on fixing it. The audio will be available on mobile again shortly. We are sorry for that