The ASR Pro Italian subtitles on Netflix have stopped working.
It used to work perfectly before, but now it doesn’t load anymore — only the regular “Italian” subtitles appear.
Link to the video/page with the bug
Country
United States
Language configuration:
Original language: German
Primary language: Italian (ASR Pro Italian)
Secondary language: English (translation subtitles)
Please check if there’s an issue with the ASR Pro Italian track or Netflix integration. This feature is extremely useful for language learners, and it would be great to have it working again.
Angelina, any updates?
It turns out that the problem is not just with this particular movie or a particular language. This is an ASR Pro error for multiple, if not all, languages.
@Angelina_Kalinichenk
Hello,
I wanted to follow up because the issue still hasn’t been resolved.
Even though you confirmed the fix on October 9th, the problem keeps coming back — every single day. ASR Pro Italian works for a short moment, and then it stops again. At this point, the extension is not working more often than it is working.
There are many users reporting the same thing in different languages, and there has been no update or communication from your side. We are paying for this service, and it shouldn’t break daily.
Could you please give us a clear update on what’s going on and when we can expect a stable fix?
Hello @Judy1!
We had some issues with nlp machines, and it should be working now. Please let me know if it’s not! Thank you for your patience, we appreciate it!
@Angelina_Kalinichenk THE ASR PRO GERMAN was having a issues for a while which started working fine a day or two again. Today it got even worse then before.
It works for first couple of sentences before throwing this error. :
