Fault assistance request of LLY

Hello developer, after using your LLY, I experienced that it is really powerful, but just yesterday I encountered a problem that I couldn’t solve, and then I came here to ask for your help and thank you. And here is my LLY’s problem. My LLY always shows that the subtitles are being loading, no matter I switch the subtitles or delete the chrome extension, it will not work, I was deleted the 7-day cookie the problem cannot be solved. Please give me a little help, thank you very much.