Problem fetching ASR subs. QUEUE_FULL

Bug
1

Problem fetching ASR subs. QUEUE_FULL

why am i getting this error when i choose English [ASR]
i was perfectly using this great feature until this very moment.

though my actual purpose of using this feature is netflix’s annoying CAPITAL caption/subtittle problem on Movies or TV Shows. this feature makes all the CAPITAL letters to lowercase like i want.

but now this feature is not working. and i don’t want to watch the movies that i want with CAPITALIZED letter.

Update: now it says → Problem fetching ASR subs. “check-ready”

4 Likes
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I do have the same issue. What should I do?

2 Likes
3

the same (. I have too. Do we have to wait?

1 Like
4

How can we escalate this issue? I have paid LR for a year.

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5

same issue :frowning: hope it gets fixed soon

1 Like
6

I had the same issue as I am using the Chrome with the same tabs opened every time
but when I used a new window it is solved

1 Like
7

I think there is a problem with this feature. It’s most of the time working flawlesly but sometimes gives error. For now it’s working like a charm. I hope they can find the source of the problem. Because this is the feature that i am exacty using most of the time due to lack of caption options of Netflix to make CAPITAL letter to lowercase.

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Hi @Yana! It seems like this is an old issue. Could you please let us know what could be the potential cause of it and whether there is a way to fix it?

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Hello everyone! This error appears from time to time and I think it’s related to server response times. We usually try to fix the issue right away. I see that it’s not there right now. Thank you for letting us know!

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Hello Yana. I have the problem now. QUEUE_FULL when using ASR. Could you please fix it?

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Hello Yana. I have the problem now. QUEUE_FULL when using ASR. Could you please fix it?

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@Yana Hello Yana. I have the problem now. QUEUE_FULL when using ASR. Could you please fix it?

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@neww, thanks! I’ve passed this on to the team. We’re figuring out how to fix it. Could you share a link to the movie where this happens for you?

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@neww do you use the ad-free Netflix plan?

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(post deleted by author)

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@Yana Hello Yana. I have the problem again. QUEUE_FULL when using ASR. Could you please fix it?

I am using the pro mode paying money.

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@Yana
This is link when the problem happens for me

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image
Same error with the Netflix version that includes ads.

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Hello! It’s possible that something was affected by yesterday’s update. I’ve passed this issue on to the team.
You can see the error, but the subtitles are working properly, aren’t they?