subtitle is not loading

Bug
1

  1. I have set the video to display both Korean and English, but the subtitles are not showing up.
    → Error message: Subtitles are loading. Please wait a moment.

  2. Subtitle selection section in the gear-shaped setting tool
    Netflix Audio Language - loading
    Netflix Subtitle Language-loading

  3. The feature that automatically pauses playback at the end of every subtitle does not work.

link: https://www.netflix.com/watch/81382335?trackId=14170286&tctx=1%2C0%2Cbe637c0e-3a58-4f2f-bcf9-f4b783669d93-76640923%2CNES_E400856E3EFA34FBD11F1C0E93C462-994911DC4F528C-8F552B9C89_p_1781506424601%2CNES_E400856E3EFA34FBD11F1C0E93C462_p_1781505324576%2C%2C%2C%2C%2CVideo%3A81037371%2CminiDpPlayButton

country: Republic of Korea

mother togue: Korea

lean language: English

  1. version: 149.0.7827.115 / Chrome

  2. screenshot of the console while the subtitles are loading
    image

  3. Console tab
    Refused to get unsafe header “X-OneTrust-IsBot”
    r.onload @ otSDKStub.js:1
    pageScript_lln.min.js:8958 Uncaught (in promise) TypeError: Cannot read properties of undefined (reading ‘b’)
    at Module.B (pageScript_lln.min.js:8958:171681)
    at Object.redrawUI (pageScript_lln.min.js:8958:172956)
    at t.a.loadDefaultLexaPrompts_translated (pageScript_lln.min.js:9024:39657)
    at Object.fireImmediately (pageScript_lln.min.js:9024:35040)
    at We (pageScript_lln.min.js:8987:80243)
    at Reaction (pageScript_lln.min.js:8987:79755)
    at b (pageScript_lln.min.js:8987:95246)
    at e.onInvalidate_ (pageScript_lln.min.js:8987:95034)
    at t.runReaction_ (pageScript_lln.min.js:8987:91274)
    at Tt (pageScript_lln.min.js:8987:93499)
    pageScript_lln.min.js:8958 chrome-extension://hoombieeljmmljlkjmnheibnpciblicm/ui_strings/ko.json
    pageScript_lln.min.js:8958 [LR:MSG] LR_PS_auth_change received: Object
    pageScript_lln.min.js:8958 [LR:MSG] Auth state changed, will call refreshUserData
    pageScript_lln.min.js:8958 [LR:MSG] refreshUserData called, haveAuth: true
    pageScript_lln.min.js:8958 [LR:MSG] refreshUserData: calling getUserData_3 RPC…
    pageScript_lln.min.js:13455 Hello, from Language Reactor Extension.
    pageScript_lln.min.js:13455 :turtle::turtle::turtle: ¡¡¡TURLE POWER!!! :turtle::turtle::turtle:
    notifications.netflix.com/push?nocache=1781506428887:1 Failed to load resource: net::ERR_NAME_NOT_RESOLVED
    pageScript_lln.min.js:8958 [LR:MSG] refreshUserData: got result: Object
    pageScript_lln.min.js:8958 LIMAN: trialJustStarted false 1781506429229 undefined
    /watch/81382335?trac…CminiDpPlayButton:1 Uncaught (in promise) Error: A listener indicated an asynchronous response by returning true, but the message channel closed before a response was received
    /watch/81382335?trac…CminiDpPlayButton:1 Uncaught (in promise) Error: A listener indicated an asynchronous response by returning true, but the message channel closed before a response was received
    /watch/81382335?trac…CminiDpPlayButton:1 Uncaught (in promise) Error: A listener indicated an asynchronous response by returning true, but the message channel closed before a response was received
    /watch/81382335?trac…CminiDpPlayButton:1 Uncaught (in promise) Error: A listener indicated an asynchronous response by returning true, but the message channel closed before a response was received
    /watch/81382335?trac…CminiDpPlayButton:1 Uncaught (in promise) Error: A listener indicated an asynchronous response by returning true, but the message channel closed before a response was received
    /watch/81382335?trac…CminiDpPlayButton:1 Uncaught (in promise) Error: A listener indicated an asynchronous response by returning true, but the message channel closed before a response was received
    pageScript_lln.min.js:8958 [LR:MSG] LR_PS_auth_change received: Object
    pageScript_lln.min.js:8958 [LR:MSG] Auth guard BLOCKED - state unchanged
    pageScript_lln.min.js:8958 [LR:MSG] LR_PS_auth_change received: Object
    pageScript_lln.min.js:8958 [LR:MSG] Auth guard BLOCKED - state unchanged
    pageScript_lln.min.js:8958 [LR:MSG] LR_PS_auth_change received: Object
    pageScript_lln.min.js:8958 [LR:MSG] Auth guard BLOCKED - state unchanged
    pageScript_lln.min.js:8958 [LR:MSG] LR_PS_auth_change received: Object
    pageScript_lln.min.js:8958 [LR:MSG] Auth guard BLOCKED - state unchanged
    pageScript_lln.min.js:8958 [LR:MSG] LR_PS_auth_change received: Object
    pageScript_lln.min.js:8958 [LR:MSG] Auth guard BLOCKED - state unchanged

  4. You Tube is went well with the language reactor program.

1 Like
2

Hello @kr880, one user reported that they had managed to fix the problem. To do this, go to your Netflix settings, select the ‘Security’ tab, and then disable the “Test Participation” option. After that, Language Reactor will start working.

1 Like
3

@Yana, Thank you. It is working well~!

2 Likes
4

Thanks a lot for the info.Problem solved about subtitles loading

1 Like