Translation subtitles failed

[Chen_Hung_Jen]

Hi There,
I’ve been running into a problem recently that I can’t see the translated subtitles in most of the YT videos in which YT provide original English subtitles. This issue just started a few days ago and I’m in Taiwan, so the translations I’m looking for are in Traditional Chinese.

Country: Taiwan (the translated subtitle is Traditional Chinese)

For example, there’s a specific video where I’m having trouble seeing the translated subtitles, even when I adjust the settings correctly.

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These are the settings of LR and the failure snapshot, which was not showing the translated subtitle.
I can’t embed the media images while I cam a new user :(, I put the snapshot in the google drive links for your reference.

no 2nd subtitle.png

the new user can only put 2 links , let me know if you need more snapshot for reference

This is a big deal for me because I paid for a subscription mainly for this feature. It’s frustrating when it doesn’t work.

Thanks for your help.

[HZSD]

I have the same issue today on youtube

[a01073240214]

By any chance, the translated subtitles don’t show up and are marked with a “-”? I was getting stressed because I thought I was the only one having that problem.

[Chiao]

Same issue for me. It started last week and still couldn’t work on Youtube. However, the translated subtitles run well on Neflix.

[joan_LanguageProcess]

This may or may not help the devs figure out the problem, but I did some more experimenting with this and other Youtube Videos:

Went through 6 videos and:

• 1 Video had both Human & Machine Translations
• 2 Videos didn’t have machine translations (These didn’t have human translations available either)
• 1 Video was missing machine Translations but had human Translations
• 2 Videos were missing machine Translations Until further into the video

The Language Options (clicking on YouTube’s Settings gear on the video) of the videos were:

• 1 Various Human Translations
• 1 Korean (auto-generated)
• 1 Korean & Korean (auto-generated)
• 2 English >> Korean and various Human Translations
• 1 English & Korean (auto-generated)

The Language Options for the videos that had Translations:

• English >> Korean and various Human Translations

The Language Options for the videos that had Machine Translations (but not Human Translations):

• English >> Korean and various Human Translations
• English & Korean (auto-generated)

The Language Options for the videos that had Human Translations (but not Machine Translations):

• Various Human Translations

The Language Options for the videos that didn’t have Machine Translations:

• Korean (auto-generated): This video offered no human translations because the uploader didn’t provide them/set the correct settings when uploading the original video.
• Korean & Korean (auto-generated)

The URLs of the 6 Videos I used:

1. Run BTS! 2015 EP.1 - Open - YouTube
2. 오분순삭 조승우 - YouTube
3. [목요철학 인문포럼] 제831회 "성리학 전통의 공(公)과 사(私)" - 이승환 교수(고려대 철학과) - YouTube
4. Agust D '해금' Official MV - YouTube
5. [슈취타] EP.14 SUGA with j-hope - YouTube
6. BTS (방탄소년단) 'DNA' Official MV - YouTube

I looked at the language options of the video Chen_Hung_Jen embedded into their #bug report, and it does have language options similar to some of the videos I was having trouble with loading translations (a.k.a. seeing the " - " en dash in):

I also went from the embedded video myself to Youtube and tried machine translations with the following settings and got the " - " en dash that multiple users have shared in other reports:

P.S. I may have to edit this to make more sense over time, but I hope it makes sense and helps the devs resolve the #bug!

[joan_LanguageProcess]

Yes, and I think that type of dash can show up when the video uploader themselves didn’t include a translation, but I am not sure.

I would check your video’s language options (not LR’s language options) to be sure they offer subtitles in the language you are trying to see. And watch your video a bit to get a feel for if the uploader didn’t provide a complete subtitle/CC for the video you’re watching.

I hope that makes sense!

P.S. I have also noticed a " - " in some subtitles if the uploader (of the subtitles/video) just didn’t put a translation in for those subtitles.

Take, for example, the text between brackets on Netflix CCs usually have a " - " because the subtitles for the translation language didn’t include closed-caption style subtitles for that translation:

LR Settings: Korean [CC] and English (Human Translations)

Difference Between CC and Subtitles and why they're sometimes different (if confused):

Closed captions are created to allow deaf and hard-of-hearing people to experience the video, so they include background sounds and speaker changes. Subtitles assume the viewer hears the audio and, as a result, do not contain the background sounds or notifications for speaker changes. [I also think this is why these subtitles often don’t include exactly what is being said (a.k.a. match the original spoken sentences).]

Edit: Lots of additional nuances I’m learning about (ex. captions vs. subtitles), so I thought I would drop this resource that explains it well: Subtitles vs captions: A quick guide to video transcription

[joan_LanguageProcess]

Heads Up, ya’ll!

It looks like it’s working again (at least on my end). I checked all the previous videos I did a test on—in addition to the one that @Chen_Hung_Jen embedded—again and they had the translations instead of a " - ".